FAQ



FAQ ( Frequently Asked Questions )

 
Find quick answers to your questions below...
Order Status
•  When will my order be shipped? 
Orders ship within 4 to 6 business days but in many cases can be sooner. 
•   Where do you ship from?
Charlotte, NC
•   What carriers do you use for shipping?
UPS and USPS
• How do I change quantities or cancel an item in my order?
You can change product quantity, delete or add items at anytime before the checkout process is completed. 
• How do I track my order?
Right after the order is shipped, you will receive a tracking number via email.
• My order never arrived.
Please contact us at: 888-206-5951.  We will go over the shipping address to confirm that it is correct. If order is lost, we'll need to file a claim with the carrier.
• An item is missing from my shipment.
Contact us immediately so we can review the order. While we check our copy of the pick list, you'll want to as well, inspect the package for damages incurred during transit. 
• When will my backorder arrive?
An approximate time for backorders will be denoted on the invoice. 

My Account
• How do I create an account?
In the top right hand corner of the home page, please visit the following link:  
Register
• How do I edit my account information?
Simply log in to your account, make the necessary revisions, then click the update button. 
• How much is my shipping?
Exact shipping cost is determined at the time your order ships out.  If you want a reasonably close approximation before the order ships, we are happy to assist with this matter. 
• I forgot my password.
A link will be sent to you via your email to re-create your new password. 
• How do I return my product?
Returns are accepted within 30 days of purchase.  The return address is: 
    Precision Products Co., Inc.
    attn: returns
    5958 Snow Hill Rd. Ste 139
    Ooltewah, TN 37363
• I received the wrong product.
Please notify us as soon as possible so we can make the necessary adjustment.
• When will my order ship?
In most cases, within 4 or 6 business days or sooner.

International Shipping
• Do you ship to my country?
We ship to all areas of the US and Canada. For additional counties, the drop-down at check out will have a full list of countries. 

Payment Choices
• What are my payment choices?
We offer:  Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Google Pay.
• When will my order ship and what are my shipping charges?
It will ship within 4 to 6 business days.  Shipping is mostly based on weight, address, and postal code. 
International customers are responsible for customs and brokerage fees. 
• What is the return policy?
Returns must be made within 30 days.
No returns on international orders.

Guarantees
• Low Prices
We guarantee to be committed to make every effort to keep prices low.. 
• Privacy Policy
Please visit the Additional Information for the Privacy Policy.
• Security
We keep your personal information private and secure. When you make a purchase from Precision Products, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s). 
Pricing and Billing
• Is there a minimum order?
The minimum is $10.00. For international orders, it is $50.00.  
• Do I have to pay sales tax?
No.  However, ALL businesses within the state of North Carolina must provide with a copy of your Sales Tax Certificate.  
• I have a question on my charges.
Please call us at 850-916-2880 for clarification.  If convenient you may email us at: Precision Products 
• I need a copy of my receipt/invoice.
You will receive a copy through email. 
• When will my credit appear on my account?
Within your next credit card statement.
• When will my credit card be charged?
Right before your order ships out.

Other
• Do you drop-ship orders?
Yes, within the lower 48 states of USA.  We must have a clear precise shipping address.  We are not responsible for erroneous address information or returned parcels. 
• How long has PrecisionProducts.us been in business?
Since 1994.
• I live in the state of North Carolina, when can I place my first order?
Just as soon as you are prepared to do so and acknowledge that we have received your copy of the NC Resale Certificate. 
• I'm turning 17 years old next week, can I buy from PrecisionProducts.us?
No. You must be at least 18 years or older to purchase from Precision Products.
• Is the Precision Products sales team highly knowledgeable in regards to product features and benefits?
Yes, we are qualified and more than capable of answering all your questions. 
•   Are Precision Products sales people friendly and courteous to their clients?
Rude customer service will never be tolerated. We value the fact that politeness and patience are the key in cultivating strong bonds with customers. 
•    Are Precision Products employees well trained in handling and knowing about product information? 
Yes, they are well trained and can handle all kinds of issues.
• How do I contact you?
You may contact us by phone, email, or fax: 
    -888-206-5951
    [email protected]
    -fax: (850) 388-4441

•   What are some of the types of businesses that buy from Precision Products?
Some of these include: 
  -Government Purchasers
  -Export Companies
  -Department Stores
  -Universities
  -Retail Stores
  -Book Stores
  -Hobby Shops
  -Online Stores
  -Hospitals
  -Industrial Supplies
  -Specialty Retail
  -Central Purchasing