Order Status • Has my order shipped? Orders ship within 5 to 6 business days but in many cases can be sooner. • Where do you ship from: Charlotte, NC • What carriers do you use for shipping? UPS and USPS • How do I change quantities or cancel an item in my order? You can change product quantity, delete or add items at anytime before the checkout process is completed. • How do I track my order? Right after the order is shipped, you will receive a tracking number via email. • My order never arrived. Please contact us at: 888-206-5951. We will go over the shipping address to confirm that it is correct. If order is lost, we'll need to file a claim with the carrier. • An item is missing from my shipment. Contact us immediately so we can review the order. While we check our copy of the pick list, you'll want to as well, inspect the package for damages incurred during transit. • When will my backorder arrive? An approximate time for backorders will be denoted on the invoice.